Privacy Policy

Effective March 2026 · Last updated March 2026

Core Values Recovery LLC ("we," "us," "our") operates the CoachScale mobile application. This privacy policy describes how we collect, use, and protect your information.

Information We Collect

Account Information

• Name, email address, and password (for authentication)
• Phone number (if provided via SMS invite)

Conversation Data

• Messages between you and your AI coaching companion
• Messages between you and your human coach
• Daily check-in responses (mood, sleep, cravings, notes)

Curriculum Data

• Worksheet responses and completion status
• Module progress

Meeting & Location Data

• Meeting names, dates, and attendance status
• GPS coordinates during voluntary meeting check-in (only when you initiate a check-in and grant location permission)
• We do not track your location in the background

Device Information

• Push notification token (for message delivery)
• Device type and operating system (for app compatibility)

How We Use Your Information

• Coaching: Your coach reviews your conversations, check-ins, and progress to provide better care
• AI Coaching: Your conversation history provides context for AI responses. The AI uses Anthropic's Claude model. Your conversations are not used to train AI models.
• Safety: We monitor for crisis indicators to connect you with emergency resources
• Communication: Push notifications for coach messages and reminders
• Service Improvement: Aggregate, anonymized usage patterns to improve the platform

Who Can See Your Data

• Your Coach: Your assigned recovery coach can see your conversations, check-ins, worksheets, meeting attendance, and to-do list
• AI System: The AI coaching companion accesses your conversation history and curriculum context to provide relevant responses
• CoachScale Administrators: Platform administrators can access data for technical support and safety monitoring. All admin access is logged.
• No Third-Party Advertising: We do not sell your data or share it with advertisers

Data Security

• All data is encrypted in transit (TLS) and at rest
• Authentication tokens are stored in device secure storage
• Optional biometric lock (Face ID / fingerprint) for app access
• We use Convex for backend infrastructure, which supports HIPAA compliance
• Audit logging tracks all data access

Data Retention

• Your data is retained while your coaching relationship is active
• You can request data deletion by contacting your coach or emailing privacy@coachscale.app
• Upon deletion request, we remove your personal data within 30 days
• Anonymized aggregate data may be retained for service improvement

Your Rights

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a portable format

To exercise these rights, contact privacy@coachscale.app.

California Residents (SB 243 Disclosure)

In compliance with California Senate Bill 243, we disclose that CoachScale uses artificial intelligence to provide coaching support. The AI coaching companion is not a human. Your human recovery coach supervises all AI interactions.

Children's Privacy

CoachScale is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

Crisis Resources

Changes to This Policy

We may update this policy periodically. We will notify you of material changes through the app or by email.

Contact Us

Core Values Recovery LLC
Email: privacy@coachscale.app
Web: https://coachscale.app